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Refund Policy
Last updated: March 2026
At Medora, we want you to be completely satisfied with your personalized hospital recommendation report. This policy outlines our refund terms and procedures.
Refund Eligibility
Eligible for Refund
- • Request made before report preparation begins
- • Request within 24 hours of payment
- • Technical issues preventing delivery
- • Service not as described
Not Eligible for Refund
- • Report has been delivered
- • More than 7 days since payment
- • Report has been downloaded
- • Consultation has been completed
Refund Timeline
Before Preparation100% Refund
Full refund if you cancel before we begin preparing your report
Within 24 Hours75% Refund
Partial refund if report preparation has started but not completed
After Delivery0% Refund
No refund once the report has been delivered and downloaded
How to Request a Refund
- Contact our support team at [email protected] with your order ID
- Include the reason for your refund request
- Wait for confirmation — we typically respond within 1-2 business days
- Receive your refund within 5-10 business days to your original payment method
Exceptions
We may make exceptions to this policy in certain circumstances, including:
- Significant delays in report delivery beyond our stated timeline
- Technical issues on our end that prevent us from delivering the service
- Errors or inaccuracies in the delivered report
Report Revisions
If you're not satisfied with your report but don't want a refund, we offer:
- Premium Reports: One complimentary revision to address your concerns
- Standard Reports: Revisions available at a discounted rate of $49
Contact Us
If you have any questions about our refund policy, please contact us:
Email Support
[email protected]Response time: 1-2 business days